Utility Providers.

In the utility industry, companies have to deal with a large number of incoming customer requests. The majority of the requests are recurring, first-level support questions such as “Where can I find my electric bill” or “What’s my account number”. While these questions keep support staff busy, they are easy to automate. Also, they not only cause high costs but also leave customers waiting for hours or days for a reply. An AI chatbot can automate the majority of tickets and even schedule appointments with staff if needed. AI chatbots can be integrated on a variety of channels while offering customer service around the clock. This drastically reduces waiting times for customers and increases customer satisfaction, while reducing costs.