How mailo improved their customer experience with a fully automated chatbot.

insurance chatbot

The Company.

mailo offers individual, tailor-made insurance policies for modern professionals for over 400 operating types. Mailo was founded in 2017.


The Channels.

Webchat.

The Challenge.

mailo was looking for a chatbot to improve the user experience on their website and guide customers to the requested information within seconds. Their goal was to make it as easy as possible for their customers to find the right information and simplify complicated processes such as damage reports, without having to browse through the whole website.

As a young company, mailo was also seeking a solution that could grow with their customer base.

98%

Automation rate.

200%

Traffic increase.

The Solution.

mailo integrated the e-bot7 AI platform to automate customer requests via Chatbot. Chatbot MIA is prominently placed on their homepage as a bouncing bubble and welcomes all visitors and lets them choose between different topics. If users want to express a different issue, the bot offers free text input as well.

The bot functions as a helpful digital assistant, who guides users to the requested information within seconds. Chatbot MIA is online 24/7 and no additional resources had to be allocated. 

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mailo case study