Travel

Multilingual support, for customers on the move.

Automate conversations and route messages intelligently. Reduce customer waiting times and agent churn, as well as support costs, all while increasing customer satisfaction.

You are in good company.

73% of consumers prefer messaging to calls when making airline, hotel, or other travel-related reservations.

~ LivePerson

Challenge.

Especially in the travel and tourism sector, customers on the move or abroad need immediate customer support. Companies struggle with accessible contact options and resolving questions on time without compromising service quality. The majority of the requests are recurring, first-level support questions such as “Which gate is my flight” or “What are the travel regulations for my destination”. These questions not only cause high costs and keep support staff busy, but also leave customers waiting for hours or even days for a reply.

Solution.

Our Conversational AI can automate the majority of requests and can be integrated on a variety of channels with around the clock service. This drastically reduces waiting times for customers, thus increasing customer satisfaction, while decreasing costs. Real-time responses, process automation and easy browsing options enabled through bots lift customer experience to a whole new level.

AI chatbots can reduce costs by routing customers to the correct website and conducting intelligent conversations with millions of customers at the same time. While customers can be spread across the globe with varying preferred channels, our AI solution ensures a consistent customer service across any channel, device or platform. This drastically reduces waiting times for customers and increases customer satisfaction. This way, companies can scale their customer service volume and offer a better customer experience 24/7.

Perfect for scaling sales and support.

Personalised offers based on customer data

Support bookings

Travel regulation information

Itinerary suggestions

Easy, fast, secure integrations.

Integrations to third-party apps boost the functionality of your system and connect features that allow you to enhance your business functions as a whole.

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