The e-bot7 Conversational AI Platform.

The leading Conversational AI platform at your service. Manage all customer communication in one place. Integrate it on all channels and tools. Launch within minutes.

Agent+AI®.

With hybrid Agent+AI®, we combine the best of humans and machines. While our AI automatically conducts conversations, routes users through your website, pre-qualifies and schedules meetings, you are in full control if and when your support team takes over.

Automation and AI

CDE® Process Automation.

Lead customers through pre-defined workflows, automate complex processes and combine them through easy-to-use APIs.

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Statistics & Reporting.

Real-time performance insights. Analyse customer behaviour, create individual reports and improve your customer journeys.

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Service Funnel.

Imagine a Google search bar on your website, but with your own content. Boost your self-service capabilities and let your customers handle their questions automatically on their own, hassle-free.

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Smart Routing.

Balance tasks by team capacities, availability and expertise. Work on the right customer, at the right time and with the right expertise.

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Omnichannel Integrations.

Incorporate and implement the e-bot7 solution into mobile apps, websites and at the point of sale.

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On-Demand Notifications.

Smart notifications, enabling your customer service representatives to take over AI conversations at relevant events.

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Manage all bots across your organisation in one platform made for non-technical and technical people.

Plug and play technology – no coding required.

Agent+AI® hybrid model (real-time supervised learning).

User-Database-Connect

Omnichannel integration (communication channels & backend systems).

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Contextual Dialog Editor® process automation.

Easiest to use solution (NPS 8.6+) / SaaS or on-premise.

State-of-the-art NLP & multilingual support.

Flexible integrations & developer flexibility.

20+ awards & 100+ customers.

Trusted by hundreds of companies & thousands of users.

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Want to find out more? Let’s talk.

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Here’s what our customers say about e-bot7.

Proudly enabling better, faster customer service experiences for our clients.

We were particularly impressed by the speed, simplicity and variability.

Frank Merkel
Senior Manager

Simple handling, fast implementation and flexible integration. We are very satisfied.

HDI
Mirijam Dieser
Head of Content

With e-bot7 we reduced our average processing time.

Jessica Grimm
Head of Localization

And they love our technology too.

e-bot7 G2 Awards