- e-bot7’s Conversational AI platform is now part of the Open Telekom Cloud.
- The comprehensive partnership underlines the Munich-based company’s technology leadership in Conversational AI.
Munich, 1 April 2021 – e-bot7, the leading provider of Conversational AI, is entering into a comprehensive partnership with Deutsche Telekom AG, Europe’s largest telecommunications company. From now on, the Munich-based Scale-up’s Conversational AI platform can be found in the Open Telekom Cloud solutions. The Open Telekom Cloud is the artificial intelligence platform to holistically support companies in their digitisation efforts.
“We are very proud of the partnership with Telekom and to be represented in the Telekom Open Cloud,” explain Fabian Beringer and Xaver Lehmann, CEOs and co-founders of e-bot7. “The partnership with Telekom underlines e-bot7’s expertise in the field of Conversational AI to best accompany customers throughout the entire customer journey.”
“There are many chatbots out there, but our innovative partner has managed to take them to a new level with AI,” says Max Guhl, Squad Leader “Digital Science & Engineering” (HPC) at Open Telekom Cloud. “The smart chatbot from e-bot7 is, in my eyes, a perfect example of how humans and AI can work together hand in hand.”
In the telecommunications industry, providers are often faced with the challenge of a large customer base and exploding call centre costs. In particular, recurring first-level support questions keep support staff busy. These queries cause high costs and prevent service agents from providing first-class and fast customer service. With the e-bot7 Conversational AI platform, service employees can be significantly relieved. The smart chatbot can take over the majority of tickets around the clock and automate enquiries about their account, scheduling, pricing and more. This drastically reduces waiting times for customers and increases customer satisfaction at the same time.
The Open Telekom Cloud guarantees customers scalable, privacy-compliant computing capacity and a broad network of the most important companies in the field of artificial intelligence. e-bot7 is now part of this network and further expands its European market leadership with this partnership.