Insurance

Be there when your customers need you.

Automate insurance upselling potentials and offer service in real-time. Any time, any channel.

You are in good company.

65% said they are more likely to stay with an insurance company that offers Conversational AI and messaging options.

~ LivePerson

Challenge.

While insurances are traditionally risk-averse, they now have to adapt to changing customer expectations. The emergence of new platforms, consumer habits, and the ways in which they are interacting with a company are all changing. Customers now expect round-the-clock service on all channels delivered with speed, reliability and accuracy.

Solution.

With AI and chatbots, insurers can scale their customer service. Scalability is a key differentiator in digital transformation, enabling established insurers to keep up with new competitors. The majority of incoming requests are first-level and can be easily automated via chatbot. These questions not only cause high costs, but leave customers waiting for hours or days for a reply.

Here, AI chatbots can reduce costs by routing customers to the correct website and conducting intelligent conversations with millions of customers at the same time. While the customers preferred channels vary, our AI solution ensures a consistent customer service across any channel, device or platform. This drastically reduces waiting times for customers and increases customer satisfaction. This way, insurers can scale their customer service volume and offer a better customer experience 24/7, while reducing costs.

Perfect for scaling sales and support.

Automated claims processing

Upselling policy add-ons

Insurance plans comparison

24/7 support on any channel

Easy, fast, secure integrations.

Integrations to third-party apps boost the functionality of your system and connect features that allow you to enhance your business functions as a whole.

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