Tag: Insights

Robots are taking over the world because they have simply become too intelligent. They have constantly evolved and were finally superior to humans. This is a future scenario that can be seen in many science fiction blockbusters, but to what...

In the last years, chatbots have made a huge development and contributed enormously to the evolution of the modern service desk. As a result, the way companies interact with their customers has also changed tremendously. For example, calling your bank...

Mara is already waiting for the visitors in the online store and helps with product questions or suggestions. She welcomes visitors and starts a dialogue with the user by asking specific questions regarding their preferences. But, Mara is not a...

We have been dreaming of computers being able to independently take over unpleasant or routine tasks for a long time now. Thanks to artificial intelligence (AI), this scenario is no longer wishful thinking, but already – at least to some...

After a difficult 2020, everyone is looking forward to the new year and what it will bring. Last year was marked by a push in digitisation for consumers and businesses, what would normally have taken about five years was implemented...

Germany has been a strong, well-organised and unique startup ecosystem for quite some time already. They’re known for fostering innovation and talent all across the continent and have generated numerous global success stories during the last years. The country gets...

The economic opportunities through the use of chatbots are great: internal as well as external workflows at various points in the company can be significantly relieved, sales increased and costs reduced through scalability and automation. But what are chatbots actually...