Outstanding customer experience for Arvato Financial Solutions: Fintech Paigo uses smart chatbot from e-bot7

Outstanding customer experience for Arvato Financial Solutions: Fintech Paigo uses smart chatbot from e-bot7

Munich, 2 June 2021 – e-bot7, the leading provider of Conversational AI, has launched a major contract with fintech Paigo, Arvato Financial Solutions’ new Arvato Financial Solutions’ new receivables management platform. Effective immediately, e-bot7’s Conversational AI solution is available on their portal paigo.com to enable round-the-clock customer service and improve the customer experience.

Fabian Beringer and Xaver Lehmann, CEOs and co-founders of e-bot7, explain at the conclusion of the contract: “We are pleased to have Paigo as an innovative and strong partner to take the customer experience in Arvato Financial Solutions’ receivables management to a new level.”

Sven Schneider, SVP Operations at Paigo, adds about the cooperation: “We use the opportunities of digitisation to enter into dialogue with people – individually, how and when it suits everyone best. We reach people not only by letter or phone but also digitally. This is now perfectly complemented by e-bot7 to help consumers on their way to financial freedom.”

To provide consumers with the best possible customer experience, Paigo is now using e-bot7’s Conversational AI platform and the new version of the Conversational Engines. The latest version of ConvEngine is one of the latest innovations. At the heart of the new system is the Botlang programming language. Botlang is a new programming language designed specifically to write safe and efficient AI chatbots without having to worry about the details of how and where the conversation state is stored. ConvEngine uses a serverless architecture to keep up with the rapid growth in the number of customers and chats we serve daily. Many mistakes made when creating bots are reported as they are created rather than when customers use them. This significantly improves the customer experience and satisfaction.

Arvato Financial Solutions offers professional financial services so that companies leave their credit management to a specialist. The services offered for payment flows cover all phases of the customer life cycle: from identity and fraud prevention solutions to credit risk management, payment and financing services and receivables management. Paigo pursues one goal: simplifying financial relationships between people and companies, even when things get difficult.

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