Excellence in customer service for e-commerce and retail: e-bot7 wins the E-Commerce Germany Award in the category “Best Innovation”

Excellence in customer service for e-commerce and retail: e-bot7 wins the E-Commerce Germany Award in the category “Best Innovation”

e-bot7, the leading provider for Conversational AI in customer service, has won the E-Commerce Germany Awards in the category “Best Innovation”. The award ceremony was held during the E-Commerce Berlin Expo, which took place for the 6th time in May. This award category recognises the best innovation implemented in e-commerce, redefining e-commerce services.

Mark Dembo, Vice President Sales Engineering and Strategic Development at e-bot7, says: “We are very honoured to be chosen by the jury as the winner in the category Best Innovation. The award underlines e-bot7’s claim as the technology leader for conversational AI and the potential of our Conversational AI solution in e-commerce.” 

With the emergence of new platforms, consumer habits and how they interact with a company are changing. Today, customers expect round-the-clock service on their preferred channels delivered with speed, reliability and accuracy. With AI and chatbots, retailers and online shops can scale their customer service and lift the customer experience to a new level. 

Customer experience is a crucial differentiator today, providing companies with a competitive advantage. The majority of incoming requests are first-level and therefore easy to automate with Conversational AI. These questions not only cause high costs but leave customers waiting for hours or days for a reply. 

e-bot7’s Conversational AI solution can improve customer experience by routing customers to the correct website, collecting valuable customer data and offering personal shopping assistance with millions of customers at the same time in more than 70+ languages. Our solution works across different use cases and industries. It is of particular interest for companies with many incoming customer service requests and processes who want to reduce traffic on their traditional channels. The Conversational AI platform automates responses and processes on different channels and supports employees with AI-based response suggestions. Integration is simple, fast (<2 to 4 weeks) and flexible (on-premises and cloud). It is also perfectly possible to integrate a pilot on one or more channels already present in the company (Salesforce, SAP, Genesys, WhatsApp, Messenger…). 

With the Conversational AI platform, e-bot7 was able to convince the jury. Many industry leaders such as Rewe, Miele, vaude and Weltbild have successfully implemented our solution in e-commerce and offer thousands of users an excellent and outstanding customer experience on various channels.

The award ceremony took place on May 26th, at 1 p.m. CET via Livestream on the E-Commerce Germany Award website. With the E-Commerce Germany Award, e-bot7 joins the ranks of industry leaders in the e-commerce sector such as idealo, ContentSquare, CrossEngage, Billie or Telekom subsidiary T-Systems. 


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