Fourth episode of e7 Hangouts.
In our fourth episode of e7 Hangouts, Isabella Domke interviews Liv Lichtenfeld, who is our Team Lead Customer Care.
Lichtenfeld discusses why she decided to make a career switch with e-bot7 three years ago and what her role in Customer Care entails.
“Our goal is to make the client happy. Therefore, we communicate a lot with the client to make sure we are fully aligned,” Lichtenfeld explains.
From the challenges that Customer Care faces to the importance of teamwork within the company, watch the full video below to see Lichtenfeld explain how she manages these aspects.
e7 Hangouts are bi-weekly conversations where Isabella Domke, our PR & Communications Manager, discusses team members’ roles at e-bot7 and how they visualise the future of AI.