e7 Hangouts: An interview with our Team Lead Sales Engineer, Hiltsje Smilde

e7 Hangouts: An interview with our Team Lead Sales Engineer, Hiltsje Smilde

Third episode of e7 Hangouts.

In our third episode of e7 Hangouts, Isabella Domke interviews Hiltsje Smilde, who is our Team Lead for Sales Engineering.

Smilde discusses why digitising customer service is incredibly vital today and how our platform eases the workload for agents. 

“For customer service, it’s very important that you’re always available. People are so used to being on their computer , sending a message and getting an immediate reply.”

“In order to support that, you need Conversational AI to answer all the questions fast and without having to wait for a customer service agent,” Smilde explains. 

Watch the full video below to see Smilde’s further insights on technology and how it’s reshaping customer communication. 

e7 Hangouts are bi-weekly conversations where Isabella Domke, our PR & Communications Manager, discusses team members’ roles at e-bot7 and how they visualise the future of AI. 

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