Transformation in customer service
Customer service is changing rapidly due to technological progress and changing consumer behaviour. In this article, we want to examine what is changing the industry.
Top 4 Chatbot Myths Debunked
The growth in the number of chatbot solutions has led to a number of myths spreading. With this article, we are going to explore the top four with you.
State of AI and why every company needs an AI strategy
A recent study indicates that AI is becoming a necessity rather than an option for companies to keep their ability to compete on the market. Therefore, one of the biggest challenges that companies encounter today is finding the right path...
Hand in hand with artificial intelligence
The advantages of AI for companies are clear; scale up processes, reduce complexities and improve productivity. Let's see how companies can use AI today
Four Benefits for AI Chatbots in Banking
Chatbots offer a wide range of applications for the finance industry. Equipped with Artificial Intelligence, bank employees can efficiently automate customer service with automated answers and processes.
AI and the changing face of the work environment
With AI becoming ever more present in our daily lives, the noise about it replacing our jobs becomes ever louder. But is this fear justified, is our future really to be replaced by machines at work? At this stage, there...
How Chatbots can increase sales and save costs in retail
According to a study on ‘How AI Can Revive Retail’, chatbot-based interactions are estimated to double retail sales each year from $7.3 billion in 2019 to $112 billion by 2023. Find out more
A new era of customer service
When was the last time you used a landline? Messaging has overtaken calling as the preferred means for communication; how can companies adjust to these new trends?
3 Ways to Boost your Sales with Chatbots
By using artificial intelligence, chatbots can adapt their behaviour to customers and actively approach them at the right moments. Thus, chatbots offer enormous potential to increase your sales.
The Key to Customer Satisfaction is Artificial Intelligence
Companies today face the great challenge of providing all services around the clock. In this article, we will examine how artificial intelligence can improve customer satisfaction and customer service quality