- “We are very pleased to partner with AllShoes, as we believe we will combine our current successes and further transform the e-commerce industry using Conversational AI”, says Fred van Westerop, Country Manager Benelux at e-bot7.
- The deal marks an important step for e-bot7 to accelerate in the Benelux market.
Munich/Amsterdam, 12 January 2022 – e-bot7 (a LivePerson company), one of the leading providers of Conversational AI, supports Allshoes Safety Footwear, one of the most innovative specialists in the field of modern safety shoes, with scaling their customer communication in the e-commerce sector. With the implementation of Conversational AI, Allshoes is taking the next step in digitisation. For e-bot7, this deal marks an important step in their growth strategy for the Benelux market.
Fred van Westerop, Country Manager Benelux at e-bot7, explains: “When we entered this new market, we were seeking visionary companies to work with – the ones that focus on customer centricity. We are very pleased to partner with AllShoes, as we believe we will combine our current successes and further transform the e-commerce industry using Conversational AI.”
Hybrid Agent+AI model combines the best of human and artificial intelligence
After a smooth implementation process thanks to the plug and play technology and the go-live in September, the smart chatbot by e-bot7 is now available on the Allshoes homepage. First implemented in Dutch and for their B2B customers, Allshoes will soon move it also into B2C and are planning the company-wide roll out by implementing other languages for their other target markets soon.
Allshoes has implemented the smart chatbot using the Agent+AI® hybrid model, which combines the best of human and artificial intelligence. The client has full control if and when human agents take over. This technology makes it possible to distribute tasks according to team capacity, availability, and expertise. Using the e-bot7 Conversational AI platform, Allshoes can now fulfil the needs of their customers after excellent customer service around the clock.
Michiel van Kempen, Managing Director Allshoes, explains, “Thanks to e-bot7’s Conversational AI platform, Allshoes has expanded its high-quality customer service so that we can now meet our customers’ needs around the clock.”
AI and chatbots are a gamechanger for the e-commerce and retail sector
“In the e-commerce and retail sector, AI and chatbots are truly disruptive. They take customer experiences to the next level and boost lead generation,” said van Westerop. With the rise of new platforms, consumers’ habits are changing and so is the way they want to interact with a company.
Customers today expect 24/7 service on all possible channels and that service must also be fast, reliable, and accurate. Van Westerop continues: “Our Conversational AI platform improves the customer experience by guiding them to the right website, collecting the right customer data and providing personalised shopping assistance to millions of customers at the same time. In this way, companies can quickly scale up their customer service volume and provide a better customer experience 24 hours a day, while also generating additional leads.”
About Allshoes: Allshoes is a specialist in the field of safety shoes. Style is very decisive for the image and look of all our products and brands. We are constantly innovating, both in terms of style and technology. We had the courage to introduce revolutionary safety shoes in a conventional market. As an enterprising, data-driven marketing and sales organisation, we serve both the B2C and B2B markets.