In hospitality, great customer experience is crucial for business success and smart chatbots are the digital equivalent to a concierge. While today, most bookings are made online, customer service is still limited to phone or mail. AI chatbots can automate the check-in and out processes, make reservations while providing guests with local tips during their stay. Hotels can integrate AI chatbots on a variety of channels while providing consistent service across any channel, device or platform around the clock. Thus increasing customer satisfaction while providing a competitive advantage for hotels.

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