In the gaming and gambling industry, companies struggle to meet players high expectations for immediate customer service. Online gaming and gambling is 24/7 and gamers expect support around the clock. The majority of the requests are recurring, first-level support questions causing high costs and leaving customers waiting for hours or days for a reply. An AI chatbot can automate the majority of tickets and provide immediate in-game support fulfilling the high expectations of gamers. Chatbots are also an efficient solution to increase audience engagement with personalized alerts, updates and offers, thus nurturing the customer relationship with the brand. AI chatbots can be integrated on a variety of channels while offering consistent customer service around the clock. This drastically reduces waiting times for customers and increases customer satisfaction, while reducing costs. Generating additional sales potential with personalized offers and immediate customer support with millions of gamers at the same time lift the customer experience to a new level.

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