In our series ‘How we work’, founders and employees of Munich start-ups talk about their favourite tools, routines and working methods. This time Markus Linnenberg gives insights into his daily work at e-bot7. The Munich start-up brings artificial intelligence to the customer service of companies and thereby automates customer communication.
Markus Linnenberg is Finance Executive at the AI Startup e-bot7. He is responsible for all tasks in the area of Finance – Accounting, Controlling and Investor Reporting. A special focus of his work is the development of scalable processes to ensure that e-bot7 is prepared for further growth. The Munich start-up already has more than 65 employees on site and in its offices in London and Paris.
Munich Startup: What is your morning routine?
Markus Linnenberg: Relatively boring, but proven: After getting up I stretch for a few minutes, get a coffee and have breakfast. I read the newspaper and check my emails and already know what to expect. That helps me to structure my day. When I’m not in home office, I cycle to the office, check my to-do list and prioritize tasks for the day.
Good hardware and the right setup help
Munich Startup: What is your favourite work tool?
Markus Linnenberg: Recently I started using Wavebox, a Chromium-based browser that makes it easier for me to work with a variety of SaaS tools. I also believe that good hardware and the right setup are important for productive work, especially in the home office. A good keyboard and multiple monitors help me be more productive.
Munich Startup: Which three apps are essential?
Markus Linnenberg: Ticktick for my to-do list, Slack for internal communication and Spotify when I focus on a topic and want to be in the “zone”.
e-bot7 has a library with books
Munich Startup: Which book do you recommend?
Markus Linnenberg: Over the years I have read many books, some on finance, investing and behavioural economics but also startup and productivity classics. I have learned that not every book is suitable for every person. Books that are revolutionary and “life-changing” for one person may not be relevant for others. Therefore, I recommend reading many books and to synthesize your own “system” with the topics that are relevant for you. At e-bot7 we have a small library with books on different topics, which is very well-received. It almost doesn’t matter what you read exactly, more important is that you read at all.
Avoiding misunderstandings at meetings
Munich Startup: What is your favourite form of meeting?
Markus Linnenberg: I don’t have a favourite form of meeting, but meetings should be efficient and focused. It should be clear which result is expected at the end of the meeting. It makes sense for a participant to take notes and then send these to other participants with follow-ups. This helps to avoid misunderstandings. I also enjoy going out for lunch or coffee with people with whom I would like to have a general exchange on topics. Because of our diverse team at e-bot7, you can really learn from everyone.
Munich Startup: What are the biggest hurdles in your daily business?
Markus Linnenberg: Ad-hoc requests or sudden problems.
Markus Linnenberg: “It’s surprising how many topics you are involved in as the finance guy”.
Munich Startup: What is your motivation booster in your work routine?
Markus Linnenberg: When things work exactly as you expect them to after intensive work. I also find the exchange with colleagues important, even if you work in different departments and have little to do with each other in day-to-day business. This is even more important in a home office context. For some people, however, it is also surprising how many topics you are involved in as finance executive.
Munich Startup: How do you end your working day?
Markus Linnenberg: Basically I update my to-do list and briefly structure my next working day. Afterwards, I go out for a beer with my colleagues, go to the Eisbach or do sports.
The article appeared on Munich-Startup.