Entertainment

Building relationships with excellent customer experiences 24/7.

Automate conversations and route messages intelligently. Reduce customer waiting times and agent churn, as well as support costs, all while increasing customer satisfaction.

You are in good company.

Media & Communication is the leading industry in AI chatbot adoption with 42%

~ Salesforce

Challenge.

In the entertainment and media industry, companies struggle to deliver personalised communication at scale. In particular, audience engagement and resolving questions on time suffer from the lack of service quality. The majority of the requests are recurring, first-level support questions such as “When is the next episode published” or “Where can I book tickets for the concert”. These questions not only cause high costs, but also leave customers waiting for hours or even days for a reply.

Solution.

Our Conversational AI can automate the majority of tickets and even send out personalised alerts, updates, or event invites. AI chatbots can be integrated on a variety of channels while offering consistent customer service around the clock. This drastically reduces waiting times for customers and increases customer satisfaction, while reducing costs. Personalised alerts, automated ticket booking, and easy browsing options enabled through bots lift audience engagement to a whole new level.

AI chatbots can reduce costs by routing customers to the correct website and conducting intelligent conversations with millions of customers at the same time. While customers can be spread around the globe and their preferred channels vary, our AI solution ensures a consistent customer service across any channel, device or platform. This drastically reduces waiting times for customers and increases customer satisfaction. This way, companies can scale their customer service volume and offer a better customer experience 24/7, while reducing costs.

Perfect for scaling sales and support.

Automate inquiries & FAQs

Fanshop sales & support

Manage tickets & accounts

Inform about upcoming events

Easy, fast, secure integrations.

Integrations to third-party apps boost the functionality of your system and connect features that allow you to enhance your business functions as a whole.

Learn more