In the e-commerce and retail industry, AI and chatbots are a game-changer that lift the customer experience to the next level and boost lead generation. With the emergence of new platforms, consumer habits and the ways they are interacting with a company are changing. Customers now expect round-the-clock service on all channels delivered with speed, reliability and accuracy. With AI and chatbots, retailers and online shops can scale their customer service and boost the customer experience. Customer experience is a key differentiator today, providing companies with a competitive advantage. The majority of incoming requests are first-level and therefore easy to automated via chatbot and AI. These questions not only cause high costs but leave customers waiting for hours or days for a reply.
AI chatbots can improve customer experience by routing customers to the correct website, collecting valuable customer data and offering personal shopping assistance with millions of customers at the same time. While the customers preferred channels vary, our AI solution ensures consistent customer service across any channel, device or platform. This drastically reduces waiting times for customers and increases customer experience. This way, companies can scale their customer service volume and offer a better customer experience 24/7, while generating additional leads.
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