Ecommerce & Retail

Lift customer experiences and boost sales with 24/7 support.

Automate conversations and route messages intelligently. Reduce customer waiting times and agent churn, as well as support costs, all while increasing customer satisfaction.

You are in good company.

75% of shoppers say they would purchase more if they have the option to message with brands.

~ LivePerson

Challenge.

In the e-commerce and retail industry, AI and chatbots are a game-changer that lift the customer experience to the next level and boost lead generation. With the emergence of new platforms, consumer habits and the ways they are interacting with a company are changing. Customers now expect round-the-clock service on all channels delivered with speed, reliability and accuracy. With AI and chatbots, retailers and online shops can scale their customer service and boost the customer experience. Customer experience is a key differentiator today, providing companies with a competitive advantage. The majority of incoming requests are first-level and therefore easy to automated via chatbot and AI. These questions not only cause high costs but leave customers waiting for hours or days for a reply.

Solution.

Our Conversational AI can improve customer experience by routing customers to the correct website, collecting valuable customer data and offering personal shopping assistance with millions of customers at the same time. While the customers preferred channels vary, our AI solution ensures consistent customer service across any channel, device or platform. This drastically reduces waiting times for customers and increases customer experience. This way, companies can scale their customer service volume and offer a better customer experience 24/7, while generating additional leads.

AI chatbots not only reduce the waiting times, but also decrease costs for companies. As millions of shoppers can receive help at once, this increases customer satisfaction, which makes it more likely customers will be retained.

Perfect for scaling sales and support.

Parcel tracking

Upsell with product suggestions

Help with returns, refunds and product stock

Offer personalised promotions

Easy, fast, secure integrations.

Integrations to third-party apps boost the functionality of your system and connect features that allow you to enhance your business functions as a whole.

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