Banking

Building relationships with real-time support around the clock.

Automate conversations and route messages intelligently. Reduce customer waiting times and agent churn, as well as support costs, all while increasing customer satisfaction.

You are in good company.

By 2022, banks should be able to automate up to 90% of their customer interaction using chatbots.

~ Juniper Research

Challenge.

The finance industry faces many challenges; increasing customer bases, high volumes of frequent enquiries, alongside changing customer expectations. Competitors offering their clients faster, better, and smarter services means you have to work even harder to keep customer retention. The ultimate differentiator within customer service is innovation & scalability while offering excellent customer experiences securely and GDPR-compliant.

Solution.

Our Conversational AI can take over the majority of tickets and automate requests about accounts, plans, pricing and provides around the clock service. This drastically reduces waiting times for customers, thus increasing customer satisfaction. As the AI automates processes and requests, this greatly reduces costs and call centre fluctuation.

AI chatbots can reduce costs by simultaneously conducting intelligent conversations with millions of customers at the same time. With an around the clock service and zero waiting time, customer experience is drastically increased. The chatbot can answer general questions about account models or transfer orders and If integrated onto the CRM, also individual questions about standing orders or account statements. This reduces costs but also increases customers satisfaction as they don’t have to wait for hours or days for a reply from their bank. Also, AI chatbots can be integrated on a variety of channels, ensuring a consistent customer service across any channel, device or platform.

Perfect for scaling sales and support.

Transfer funds

Block cards

Monitor transaction history & account balance

Onboard customers

Easy, fast, secure integrations.

Integrations to third-party apps boost the functionality of your system and connect features that allow you to enhance your business functions as a whole.

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