Automotive

Support in real-time, for customers on the move.

Automate conversations and route messages intelligently. Reduce customer waiting times and agent churn, as well as support costs, all while increasing customer satisfaction.






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    You are in good company.
    BMW
    audi
    DB
    adac

    48% of automotive companies have deployed virtual assistants.

    ~ Capgemini

    Challenge.

    Particularly within the mobility sector, customers on the move need immediate customer service and accessible contact options. Recurring first-level support questions keep support staff extremely busy. These questions not only cause high costs, but leave customers waiting for hours or days for a reply.

    Solution.

    Our Conversational AI can take over the majority of tickets and automate requests about accounts, plans, pricing and provides around the clock service. This drastically reduces waiting times for customers, thus increasing customer satisfaction. As the AI automates processes and requests, this greatly reduces costs and call centre fluctuation.

    AI chatbots can reduce costs by routing customers to the correct website and conducting intelligent conversations with millions of customers at the same time. While customers can be spread around the globe and their preferred channels vary, our AI solution ensures a consistent customer service across any channel, device or platform. This drastically reduces waiting times for customers and increases customer satisfaction. This way, insurers can scale their customer service volume and offer a better customer experience 24/7, while reducing costs.

    Perfect for scaling sales and support.

    Automate inquiries & FAQs
    Car / plan configuration
    Lend / lease agreement comparison
    Inform about product innovations

    Easy, fast, secure integrations.

    Integrations to third-party apps boost the functionality of your system and connect features that allow you to enhance your business functions as a whole.

    Start delivering amazing conversational experiences today.

    Manage all bots across your organisation in one platform.