David Klein - e-bot7

Smart e-commerce bots: relieve customer service before and during the holidays

This article was published by Basic Thinking on behalf of e-bot7 on 17 December 2021. Black Friday and Cyber Week are over and we are already in the middle of the Christmas business. Companies benefit from high sales figures, but...

December 17, 2021

How e-bot7 optimises companies’ services with Conversational AI

Insights Interviews

How e-bot7 optimises companies’ services with Conversational AI

An interview with Fred van Westerop, Country Manager Benelux & UK Together with LivePerson, e-bot7 attended the Customer User Experience Expo in London from November 16-18, 2021. While there, we were able to exhibit how Conversational AI defines the customer...

November 23, 2021

The best of financial expertise and Conversational AI: the advantages of omnichannel banking for customers and banks

Banking Insights

The best of financial expertise and Conversational AI: the advantages of omnichannel banking for customers and banks

Progress brings change. The same is true for increasing digitisation resulting in changing customer behaviour, presenting banks and insurance companies with new challenges. A few years ago, the financial sector was characterised by a large network of bank branches that...

August 4, 2021

Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles

Automotive Press

Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles

The deal with Peugeot Motocycles underlines e-bot7’s increasingly strong presence in the French market. The order is the next step for Peugeot Motocycles to improve the customer experience further and to accompany customers along the customer journey in the best...

June 15, 2021

Do you speak millennial? How to anticipate the needs of generation Y with Conversational AI

Insights

Do you speak millennial? How to anticipate the needs of generation Y with Conversational AI

They are considered volatile, hard to impress, well-educated, easily bored and the first generation of the so-called digital natives: millennials. For companies, it is challenging to address their individual expectations and needs with a uniform marketing strategy. Additionally, the fragmentation...

June 4, 2021

Insights

Top 29 German SaaS Companies in 2021

Germany is one of Europe’s leading SaaS powerhouses, enticing a handsome capital and a promising market to see growth. Home to various fostering innovations and a multitude of global success stories over the last couple of years, Germany has shown...

May 20, 2021

Customer Service Rating in Germany: Study by WirtschaftsWoche awards companies with the best customer service

Ecommerce Insights

Customer Service Rating in Germany: Study by WirtschaftsWoche awards companies with the best customer service

A study by WirtschaftsWoche analysed and compared the customer service of 650 companies from different industries. The Corona crisis was a challenge for the customer service of many companies, as they have to ensure good availability and fast support despite...

May 12, 2021

3 Ways Conversational Banking is reinventing Customer Service in Banking and Finance industry

Banking Insights

3 Ways Conversational Banking is reinventing Customer Service in Banking and Finance industry

A life without the internet has become almost unimaginable. Today, our society is constantly online: the smartphone accompanies us everywhere in everyday life, permanently connected to the rest of the world through apps and messengers. A lot of interactions that...

April 30, 2021

How e-bot7 is changing the InsurTech Landscape through its Conversational AI Solution

Insights Insurance

How e-bot7 is changing the InsurTech Landscape through its Conversational AI Solution

While several vital technologies drive InsurTech growth, the rise of AI and chatbots has revolutionised the industry, says e-bot7 VP of Strategic Development Mark Dembo. For most people, being put on hold when contacting a customer service agent is hardly...

April 9, 2021

Corona Chatbot: These 3 industries can benefit the most from a chatbot in the pandemic

Insights Travel

Corona Chatbot: These 3 industries can benefit the most from a chatbot in the pandemic

The pandemic has kept us on our toes for a year now. With the spread of COVID-19, the need for information about the virus has also increased rapidly. There are constantly new regulations and rules that can change daily and...

April 8, 2021

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Author: David Klein